escalation
/ˌɛskəˈleɪʃən/
noun
- An increase in intensity, extent, or seriousness, especially of a conflict or problem.
- The manager called a meeting to discuss the escalation of customer complaints.
- The escalation of the trade war hurt businesses in both countries.
- We hope to avoid any further escalation of violence in the region.
- The process of referring a problem or issue to a higher level of authority for resolution.
- After three failed attempts to fix the bug, the technician requested an escalation to the engineering team.
- Our company has a clear escalation procedure for handling serious technical issues.
- The customer demanded an escalation to the supervisor after the first representative could not help.
Antonyms