impersonalizing
/ɪmˈpɜːrsənəlaɪzɪŋ/
verb
- Making something less personal or human; removing individual character or emotion.
- The company is impersonalizing customer service by using automated chatbots.
- The teacher warned that grading only by number was impersonalizing the students' work.
- Some critics say that modern architecture is impersonalizing our cities.
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