ombudsman
/ˈɑmbədzmən/
noun
- An official appointed to investigate complaints against an organization, especially a government or public institution.
- The ombudsman reviewed the citizen's complaint about the city's water billing errors.
- The university ombudsman helps students resolve disputes with professors or administrators.
- If you feel unfairly treated by the agency, you can file a complaint with the ombudsman.
Synonyms