unobliging

/ˌʌnəˈblaɪdʒɪŋ/
adjective
  1. Not willing to help or do favors; uncooperative.
    • The customer service representative was unobliging and refused to answer my questions.
    • The hotel staff were surprisingly unobliging when we asked for extra towels.
    • Her unobliging attitude made it hard to work together on the group project.